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  1. Definitions

    "Seller" means Naturologyx Ventures Ltd, dba Nature Naturally ("Nature Naturally") of 3925 64th Street,Delta, British Columbia Canada V4K 3N2.

    "Buyer" means the person who purchases Goods from the Seller.

    "Faulty" means containing a fault or defect, imperfect or defective, and "Fault" has a corresponding meaning.

    "Goods" means the goods or services which the Seller sells to the Buyer.

    "Order" means the Buyer's offer to purchase Goods from the Seller, as submitted by the Buyer to the Seller via the Order page on the Website.

    "Order Confirmation" means the Seller's written confirmation that it will sell Goods to the Buyer in accordance with an Order from the Buyer.

    "Purchase Price" means the price to be paid by the Buyer for the Goods, as set out in the Order Confirmation, and any applicable sales, use, excise, goods and services / harmonized and other taxes, freight, shipping and handling.

    "Special Conditions" are any terms and conditions imposing additional restrictions, obligations and/or conditions on any Orders that are set out in the Order Confirmation.

    "Terms and Conditions" means these terms and conditions of sale, the Order Confirmation, including any Special Conditions and any policy referred to herein.

    "Website" means and all pages on the website.

  2. Basis of Sale

    1. To submit an Order, the Buyer can register for an account with Seller.
    2. By submitting an Order, the Buyer is bound by these Terms and Conditions.
    3. These Terms and Conditions and any document referenced herein form the entire agreement between the parties for the Ordering and the purchase and sale of Goods. The parties expressly exclude any other terms, including any terms and conditions which the Buyer may purport to add to any Order or other document.
    4. Any variation of these Terms and Conditions by the Buyer will only bind the Seller if agreed in writing between authorized representatives of the Seller and the Buyer and further provided that such writing specifically references this Section of these Terms and Conditions.
    5. The Seller's downline or agents are not authorized to make any representations, warranties or conditions concerning the Goods, therefore the Buyer acknowledges that it does not rely on representations concerning the Goods which are not otherwise claims stated by Nature Naturally.
  3. Orders and Acceptance

    1. Buyer may submit an Order to Seller
    2. All Orders are subject to acceptance by the Seller, evidenced as the Seller issuing an Order Confirmation. The Buyer's Order constitutes an offer to purchase Goods at the Purchase Price in accordance with these Terms and Conditions, and is not binding on the Seller unless and until the Seller has issued an Order Confirmation.
    3. The Seller reserves the right to reject the Buyer's Order in whole or in part without any liability to the Buyer, for any reason or for no reason, as determined by the Seller in its discretion. The Seller may reject or cancel an Order for which an Order Confirmation has been issued if the advertised price and/or Purchase Price on the Website, the Order and/or the Order Confirmation is incorrect due to a typographical error, failure to update, or inaccurate information received by the Seller from any person, including the Buyer or for any other reason;
    4. In the event of a rejection or cancellation as set out in Sections 3.2, the Seller has no liability or obligation to the Buyer whatsoever
  4. Advertised Price, Payment, Currency and Shipping

    1. All advertised prices shown on the Website are exclusive of applicable sales, use, excise, goods and services / harmonized and other taxes, freight, shipping and handling. Any such fees and charges that are charged to or collected by the Seller are added to the advertised price, as shown in the Order Confirmation and are the responsibility of the Buyer.
    2. If the Goods are shipped to a location outside of Canada and the United States, there may be additional export/import duties, tariffs, charges, taxes and other fees which are levied on the Goods. The Buyer is responsible for payment of any such amounts. Please note that the Seller has no control over these amounts and cannot predict how much they will be. Please contact your local customs office for further information before placing your order.
    3. The Buyer will pay the Purchase Price in accordance with the procedures set out in the Seller's website.
    4. Payment is made by credit card. The Seller will charge the Buyer's credit card immediately upon acceptance of the Order and issuance of the Order Confirmation.
    5. All prices shown are Canadian dollars and will be charged in Canadian funds. The Buyer is responsible for any variations and fluctuations in the exchange rate between Canadian dollars and Buyer's local currency and any exchange fees charged by Buyer's credit card company.
  5. Delivery

    1. The place for delivery of the Goods will be set out on the Order Confirmation.
    2. Any dates quoted for delivery of the Goods are estimates only. Time for delivery will not be of the essence and the Seller will not be liable for any loss or expenses sustained by the Buyer arising from any delay in the delivery of the Goods howsoever caused. All parcels will be shipped via FedEx with an estimated delivery time of 5-7 business days.
    3. In the event that the quantity of Goods delivered is less than the quantity of Goods as indicated on the accompanying invoice or bill of lading, the Buyer shall accept the Goods delivered, shall note the shortage on the carrier's bill of lading, if possible, and shall notify the Seller of the shortage as set out in Section 5.5. For clarity, the Buyer may not reject the Goods or any part of them solely on the grounds of short delivery of an Order. The Buyer shall pay for such delivered Goods as if it was a delivery of an Order in installments (see Section 5.5).
    4. If the Goods are alleged to be damaged on delivery, a description of the alleged damage or Fault must be given in writing to the carrier at the time of delivery, if the alleged damage or Fault is obvious upon receipt. The Buyer must notify the Seller of the damage as set out Section 5.5.
    5. The Buyer must notify the Seller of any short delivery or Goods damaged in delivery, in writing, within three days of delivery. If the Buyer fails to do so within this time, the Goods are deemed to be delivered in good condition and in the quantities set out on the invoice and/or bill of lading. In each case, the notification must include the invoice number, Order Confirmation number, delivery note number and details of the claim. In the case of a valid claim for damaged Goods, the Seller may, in its sole discretion, replace the Goods (or the part in question) or refund to the Buyer the Purchase Price (or an appropriate proportion of the Purchase Price) exclusive of import/export or customs duties, tariffs, charges and/or other charges, as per the Buyer's original method(s) of Purchase. Damaged Goods must be returned to the Seller. In the case of a short shipment, the Seller shall deliver the outstanding portion of the Order. In either case, the Seller will thereafter have no further liability to the Buyer for the short shipment or damaged Goods.
    6. If the Buyer fails to take delivery of the Goods, the Seller may pursue any remedy legallyavailable, including either or both of the following:
      1. The Seller may store the Goods until actual delivery is effected and charge the Buyer for the cost (including insurance) of storage, together with any other reasonable incidental costs; and/or
      2. sell the Goods at the best price readily obtainable by the Seller and (after deducting all storage and selling expenses) charge the Buyer for any shortfall below the Purchase Price.
    7. The Buyer must advise the Seller in advance, in writing, of any requested alteration, cancellation or deferral of delivery, which the Seller may accept or reject at its discretion. The Seller reserves the right to make a charge (which will not normally be less than 20% of the cost of the Good altered, deferred or cancelled).
    8. Goods may not be returned to the Seller except as provided in Sections 7 and 8 below.
  6. Risk and Property

    1. Risk of damage to or loss of the Goods will pass to the Buyer on delivery at the address set out in the Order Confirmation.
    2. In the case where no signature or other proof of receipt is required by the carrier, all such Orders reported as delivered by the carrier shall be deemed to be delivered to and received by the Buyer. The Seller is not responsible for any lost or stolen Orders; the Buyer is solely responsible for selecting a secure delivery location.
    3. In the case where a signature or other proof of receipt is required by the carrier upon delivery, any signature on that document, or other proof of receipt, will constitute conclusive evidence of delivery of the Order to the Buyer.
  7. Product Returns

    1. The Buyer shall have the right to return Goods for any reason, within fifteen (15) days beginning on the day after the Buyer receives the Goods.
    2. If within fifteen (15) days of delivery, the Buyer claims the Goods are Faulty Goods and returns them to the Seller, upon the Seller's confirmation that the Goods are Faulty, the Seller will refund the Purchase Price as per the original payment method(s) upon receipt and inspection of the product.
    3. Notice of the Buyer's wish to return the Goods must be made in accordance with the notice provision in Section 11.2 below. The return package must be postmarked within the return periods noted above.
    4. The Buyer must comply with the return procedure in Section 8 to obtain a Nature Naturally refund. Failure to comply with such procedure will result in the Goods being rejected and returned to the Buyer.
    5. All Goods returned by the Buyer to the Seller must be the original Goods as delivered to the Buyer, in their original, undamaged packaging and must be in an unused condition (except only in the case of Goods which have been discovered to be Faulty).
    6. In the event that any return does not comply with these Terms and Conditions, the Seller reserves the right to refuse either all or some of the Nature Naturally refund which would otherwise be due in respect of such returned Goods
  8. Procedure for Returned Goods

    1. All returns must be made pursuant to the Returns Authorization procedure set out on the back of the packing slip.
    2. Provided that the Buyer has complied with these Terms and Conditions with respect to any returned Goods, the Seller shall issue a refund of the Purchase Price exclusive of any import/export or customs duties, tariffs, charges and/or other charges, subject to subsections 8.3 and 8.4 below). Refund shall be issued to the Buyer, including returns of Goods damaged ondelivery or Faulty, in which case the Seller will refund the Purchase Price as per the original payment method(s). This provision of a Nature Naturally refund is the Buyer's sole remedy for dissatisfaction with the Goods, including any claim that the Goods are Faulty.
    3. In the case of cancellation under Section 7.1.1 above, the Buyer is responsible for the costs of freight, shipping and handling and insurance to return the Goods to the Seller.
    4. In the case of cancellation under Section 7.1.2 above, the Seller shall be responsible for freight, shipping and handling (including initial and re-delivery charges (if any)) in respect of the Goods, and shall refund the Purchase Price exclusive of any import/export or customs duties, tariffs, charges and/or other charges.
  9. Warranties

    The only express warranties that apply to the Goods are those issued by the respective manufacturer, if applicable. Such warranties, if applicable, are exclusive and to the maximum extent permitted by law, the Seller expressly excludes all other warranties, representations, guarantees or conditions of any kind, including any statutory, oral, written, express or implied, and any implied warranty of merchantability or fitness for a particular or general purpose.

  10. Limitation of Liability

    1. Except as provided in Section 10.2, the Seller, its agents, employees, subcontractors and suppliers will not be liable to the Buyer for any indirect, incidental, special or consequential loss or damage, any loss of profit, loss of opportunity or revenue, or other claims for compensation whatsoever directly or indirectly arising out of or in connection with these Terms and Conditions, including any Order or Order Confirmation, including any failure or delay in performing any obligation hereunder, and/or including with the sale of the Goods or their use by the Buyer. Nothing in this Section 10.1 shall limit or exclude any liability of the Seller for death or personal injury caused by the Seller's negligence.
    2. The liability of the Seller, its agents, employees, subcontractors and suppliers with respect to any and all claims arising out of the performance or non-performance of the Seller's obligations in connection with these Terms and Conditions, including any Order or Order Confirmation, including any failure or delay in performing any obligation hereunder, and/or including with the sale of the Goods or their use by the Buyer, whether based on warranty, contract, negligence, strict liability or otherwise, shall not exceed, in the aggregate, the Purchase Price (excluding applicable sales, use, excise, goods and services / harmonized and other taxes, freight, shipping and handling) for such Goods. Such amount shall be the Buyer's sole remedy, and the Seller's sole liability for such matters.
    3. This limitation of liability shall prevail over any conflicting or inconsistent provision contained in any provision of these Terms and Conditions.
  11. Notice

    1. Any notice given or made under these Terms and Conditions will be in writing and delivered pursuant to Section 11.2 below.
    2. A notice will be deemed to have been duly given or made as follows:
      1. if sent by personal delivery, including a nationally recognized courier (signature required upon receipt), upon delivery at the address of the receiving party;
      2. if sent by mail, five clear business days after the date of posting; or

      3. if sent by email, the first business day after mailing.
      A "business day" being any day that is not a Saturday, Sunday or statutory holiday, between the standard operating hours of 9am and 5pm.
    3. For the purpose of these Terms and Conditions, notices will be given to the Seller at its address set out in Section 1, for the attention of the Company Secretary. Notices will be given to the Buyer at the address to which the Goods have been delivered.
    4. The Seller and the Buyer may notify each other of a change in their name, relevant addressee and address in accordance with this section. This notification will only be effective on:
      1. the date specified as the date on which the change is to take place; or
      2. if no date is specified or the date specified is less than five clear business days after the date on which notice is given, the date falling five clear business days after notice of any change has been given.
  12. Governing Law and Jurisdiction

    1. To the extent permitted by law and except if restricted or prohibited by law, these Terms and Conditions shall be governed by and construed in accordance with the laws of the province of British Columbia and the federal laws of Canada applicable therein without giving effect to the choice of laws provision thereof.
    2. The parties expressly exclude the operation of the United Nations Convention on Contracts for the International Sale of Goods.
    3. These Terms and Conditions apply to the extent permitted by law and unless restricted or prohibited by law. The Buyer may have additional rights in its local jurisdiction that these Terms and Conditions cannot change. If any term or provision in the agreement is found to be void or unenforceable, including for reasons of being against public policy, by a court of competent jurisdiction, then the offending provision shall be deemed modified to the extent necessary to make it valid and enforceable. If the offending provision cannot be so modified (including if the court elects not to do so for any reason), then the same shall be deemed deleted in its entirety, and the remainder of these Terms and Conditions shall survive with the said offending provision eliminated.
  13. Intellectual Property

    The logo, name, and other marks indicated on the Website are trade-marks and/or registered trade-marks of Naturologyx Ventures Ltd. in Canada, the United States and/or other jurisdictions.'s graphics, logos, page headers, button icons, scripts and service names are the trade-marks or trade dress of's trade-marks and trade name may not be used in connection with any product or service that is not's, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits All other trade-marks not owned by that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by

  14. The Buyer is the end user of goods

    The Buyer agrees that all purchases are for personal use and will not be resold to other persons for any reason whatsoever.

  15. Copyright Complaints

    User acknowledges that is a "service provider" under the United States Digital Millennium Copyright Act (the "DMCA") and is therefore immune from liability under the DMCA. Consistent with the DMCA, may accommodate standard technical measures used to identify and protect copyrighted works.

  16. Miscellaneous

    1. 1. No Waiver. If the Seller does not exercise a right or power when it is able to do so, this will not prevent it from later exercising that right or power. When it does exercise a right or power it may do so again in the same or a different manner. The Seller's rights and remedies are additional to and not in derogation of, any other rights and remedies it may have at law.
    2. 2. Headings. Condition and section headings are for convenience of reference only and shall not affect the interpretation of these Terms and Conditions.
  17. Privacy

    The Buyer consents to the collection, use and disclosure of the Buyer's personal information by the Seller and its third party providers and distributors in accordance with the terms and for the purposes set forth in the Privacy Policy at, the terms of which are hereby incorporated by reference. The Buyer agrees that the terms of such policy are reasonable.

  18. Emails and Telephone Calls

    Nature Naturally and its affiliates reserve the right to send you communications electronically either via email, via site postings, via SMS messages or via telephone messages. You agree that all notices, agreements, disclosures and other communications that are provided to you electronically or by phone satisfy any legal requirement that such communications be in writing. Should the user wish to stop receiving communications from Nature Naturally the use may contact Nature Naturally by:

    • Emailing our Customer Service team at, or
    • Calling our toll free number 1-855-952-0961 on weekdays, between 8AM - 5PM PST and weekends between 9AM - 1PM PST, or

    Mailing to:
    Privacy Matters
    c/o Nature Naturally
    3925 64 th Street
    Delta B.C.
    V3K 3N2 Canada